Frequently Asked Questions


What's the idea behind The Brand Bazaar? What's wrong with the 1:1 branding process?

Working one-on-one with a designer can yield a totally epic result, but it takes time and resources that often aren’t available when you’re just starting out.

The internet (bless it's soul) has made it so damn easy to become your own boss and heck, it’s even easy to make your own website with Squarespace these days! Quality branding was the final frontier.

The Brand Bazaar was created to help people share their big ideas with the world more easily, and with greater impact. There’s no need to hunt for a designer who’s available, formulate a creative brief, stress about whether the outcome will be as you imagined or worry about costs adding up.


How do I select my colours and fonts?

We have created our own exclusive colour and font libraries with multiple combinations for you to choose from. Once your invoice is paid, we will send you links to access these libraries, and you will nominate your selection for your brand. If you have existing colours and fonts, or have selected your own, we can incorporate these into your Brand Style Guide for you too.


How do I purchase a logo concept?

Simply click the 'Request To Buy' button in the body of the product page, and send your details our way! We’ll familiarise ourselves with your business and brand name to ensure the design would be the perfect fit. Then we’ll get back to you with approval to purchase and an invoice to seal the deal.


Will you prepare a free proof of the logo(s) I like using my business name so I can see what it looks like?

If you’re struggling to picture your brand name in a certain logo, please get in touch and we’ll see what we can do! We can usually assist.


Can you make additional alterations to the concept to suit my vision?

Additional customisation can be provided at our hourly rate of $150/hr (+gst). If you’re looking for extensive customisation a one-on-one custom design package may be better suited to your needs. Please get in touch and we can take it from there.


How long will it take to receive the final branding package?

We will respond to your request to buy within 2 business days. If everything looks good, we'll shoot you through an invoice to seal the deal. This invoice is due within 48 hours, and once it's been paid, we'll mark the concept as 'sold' and start the clock. We'll aim to finalise your branding package within 10 business days (often sooner). To meet this deadline we'll need you to confirm your colours and fonts within 48 hours of us sending you the libraries too.


Why do you need to approve my request to buy?

We need to confirm that you're the first to enquire about the design, and that your business name is a good match for the concept. For example, a logo may have its icon based on a particular letter. If your business name doesn't contain this letter, that won't work. To ensure your selection is a good match for your brand name, please read the 'Constraints' section on the page.


What are my options for paying the invoice?

Your invoice can be paid using credit, debit card or (for Australian clients) by direct deposit.


Will I be charged any additional taxes beyond the advertised sale price?

Zip, nil, zero. All our pricing includes any relevant taxes (including GST for Australian customers).


What file formats will I receive my logo in?

You will receive your logo in the following file formats... .eps / .pdf / high-res tiff / low-res png. (You'll also receive our exclusive 'File Format Survival Guide' to help you understand which files to use where!)


Will I receive a brand style guide?

Yes! We're big believers in brand consistency, and your style guide will greatly assist with this and allow you to communicate your brand assets to any employees or contractors who may be completing work for your brand.


What information will be covered in my Brand Style Guide?

Your purchase will include a 10-page Brand Style Guide, covering...

  • An introduction to your logo and general rules for its use
  • An overview of your primary & secondary logo formats, and your brand icon
  • An introduction to, and overview of, your brand fonts
  • An introduction to, and overview of, your brand colours

Click here to see an example Brand Style Guide.


How will the final files be delivered?

Your branding package will be made available for easy download via a Dropbox link. We strongly encourage you to download, save and backup your branding package in a safe location.


What rights will I receive to the final artwork?

Upon payment of your invoice, we will grant you a perpetual, exclusive, irrevocable, worldwide and transferable licence to use the Design, and any Materials we supply or make available to you, for your business purposes. For more in-depth information, please refer to our terms & conditions.


Can I re-sell designs I purchase from The Brand Bazaar?

Your license is transferrable if you sell or merge your business. However, you may not re-sell any designs from The Brand Bazaar.


Do you offer refunds?

No, each sale is final and non-refundable. This is because there is significant work involved to custom-fit the design to your business name and prepare your branding package. 


Can you also design some business cards, and other brand materials for me?

We sure can! We work one-on-one with clients all the time through our sister brand, Neverland Studio. Please let us know in your enquiry and we’d be happy to swing you our rates.


When are new designs added to The Brand Bazaar?

New designs are added regularly, in batch drops. If you're keen to be the first to know when new designs hit the store, sign up to our mailing list.